Privacy Policy

1. Introduction

FindShortlet (“we,” “us,” “our”) provides a digital platform that allows users to list, discover, and book short-term rental apartments across Nigeria. We are committed to protecting your privacy and handling your personal data responsibly in accordance with the Nigeria Data Protection Act (NDPA) and other applicable data protection laws.

2. Information We Collect

• Personal Information: Includes your name, email address, phone number, and password when you create an account or book a property.
• Property Information: For hosts, we collect details of your listings such as location, amenities, photos, and pricing.
• Payment Information: Payment and payout details processed through secure third-party payment providers.
• Verification Data: Government-issued IDs (e.g., NIN, BVN, or passport) for host and guest verification when necessary.
• Usage Data: Includes device type, browser version, IP address, and activity logs when using the platform.
• Communication Data: Messages between hosts and guests, feedback, and customer support interactions.

3. How We Use Your Information

We use your information to:

• Create and manage your FindShortlet account.
• Facilitate bookings, payments, and host payouts.
• Verify identities and maintain trust between users.
• Provide customer support and respond to inquiries.
• Improve platform functionality and personalize your experience.
• Prevent fraud, misuse, or illegal activities.
• Comply with legal and regulatory requirements.

4. Data Sharing and Disclosure

We do not sell your personal data. However, we may share it with:

• Payment Providers: To process transactions securely.
• Verification Partners: For identity and security checks.
• Service Providers: Who help operate, analyze, and improve our platform.
• Legal Authorities: When required by law or to protect user rights and prevent fraud.
• White-label Partners (Future): Where FindShortlet offers custom-branded platforms, your data may be shared under strict privacy agreements.

5. Data Security

We employ encryption, secure servers, and restricted access to safeguard your data. While we strive to maintain a high level of protection, no system is completely secure. Your continued use of our platform acknowledges this understanding.

6. Data Retention

We retain your data only as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements. Certain records may remain after account deletion for compliance or audit purposes.

7. Your Rights

Under Nigerian data protection laws, you have the right to:

• Access and request a copy of your personal information.
• Correct inaccurate or outdated information.
• Request deletion of your data (subject to legal obligations).
• Withdraw consent for certain processing activities.
• Object to processing based on legitimate interest.

To exercise your rights, contact us at privacy@findshortlet.com.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, remember preferences, and measure performance. You may manage or disable cookies in your browser settings.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect service updates or regulatory changes. All updates will be posted on this page with a new “Last Updated” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us: